Resources
Essays and case studies on tracking time, billing clients, and running a services business — without surveilling the people who do the work.
- Article
What billability percentage should you actually target?
Two firms both report 78% utilization. One is thriving, one is about to lose someone. Both numbers are honest — and that's the problem with utilization as usually measured.
billabilityutilizationprofessional servicesagency operations - Article
How to set billing rates when different people cost different amounts
A single blended rate systematically underprices your senior work and overprices your junior work. Here's the order the three rate questions need answering in, and why changing a rate is harder than setting one.
billing ratespricingprofessional servicesagency operations - Article
Why your invoices go out late, and what to fix first
Invoice lag is usually blamed on admin. It is almost always an hours problem — and every day of it is a day of working capital you never get back.
invoicingcash flowprofessional servicesagency operations - Article
Automatic timesheets shouldn't require surveillance
Automatic time tracking doesn't have to mean recording everything you do. The case for calendar-derived timesheets over screen surveillance — and where each one honestly fits.
Time trackingPrivacyProfessional services